Moderated teacher training courses
You can request a full refund up to ten working days* after confirmation that your purchase has been completed, provided the course has not started. Any request for withdrawal after ten days following purchase, or once the course has started, if approved, will receive a credit note which can be used towards pay
Self-study courses and workshops
You can request a full refund up to 10 days after paying for access to a course or workshop provided you have not yet accessed the materials. Any request for refunds after ten days following purchase, or once you have accessed the materials, if approved, will receive a credit note which can be used towards a future Heritage business club online course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted if you have accessed less than 25% of the course. Credit notes expire after 12 months.
Timescale for refund
We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer’s policies